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General Questions

Customer Support

Security and Privacy

What information does Public Background Checks have?
People searches are our specialty, and you can search easily by name, address or phone number to find people. The information we give, such as aliases and possible relatives, can help narrow down what you're searching for. You can take everything a step further and run a criminal background check, too, or a property record search. The possibilities are numerous.

How do I find people using your website?
It's a simple process. Decide what you want to know or who you want to know about, then all you have to do is click on the search and enter your criteria, such as a name or address. Review the results, then purchase the reports you need.

Did you get a lot of results for your search because a name is common? Just narrow things down a bit: Add a city in which your subject lived. Results then become manageable, which helps you identify your subject.

What makes Public Background Checks the best choice for people searching? ?
A wealth of information and records are made accessible in seconds! We strive to meet your satisfaction and update our databases frequently. Experienced customer care representatives are here to provide help whenever you need it, so you can call or email for support anytime.

What are my search options?
Popular searches include those by name, address, and phone number.

    By name
    Enter a name, such as JANE DOE or JANE MARIE DOE. If you want to, add city and state to narrow things down a bit.

    By address: Type an address in the search box. You can try different criteria combinations, such as:
    123 MAIN ST #4 12345
    PO BOX 123 12345

    By phone number: Simply enter phone number. (Please note: Cell numbers may not be included) You can use various formats:

How can I reach a customer care representative?
Please contact us to get the assistance you need.

Why did I get an error message instead of results for my search?
Our experienced representatives can troubleshoot your situation and make things right, so please contact the Customer Care department if you encounter any errors on our website.

Can I view the reports I've previously ordered?
Sure, just login (if you aren't already) and click My Account to review your order history and old reports. Can't remember your login information? Hint: It's the e-mail address you used at signup plus the password you entered when you ordered your first report.

Can I edit my account information?
My Account lets you control all your account settings.

I'm expecting emails from Public Background Checks but don't get any. Why?
Please double check your spam/junk mail folder. Perhaps your e-mail provider's filter identified it as spam. Luckily, most providers also give an option to add Public Background Checks to a 'safe sender' or 'not spam' list, so you can avoid missing e-mails in the future.

Is it safe to order from Public Background Checks?
Yes, the payment information you give us is protected with advanced 128-bit encryption.

Are you going to collect my personal information if I use your website?
Security is our priority. We only need your credit card information to complete purchases and bill orders, and we protect this stored data with firewalls as well as advanced encryption technology.

Will Public Background Checks send me spam or give others my information?
Absolutely not.

What can I do to get my information out of your database?
All it takes is a filling out a simple optout form at:

What are "cookies" and how does Public Background Checks use them?
Sometimes computers have security programs that block cookies, and since most sites use cookies to improve your visit, these security settings can complicate your online experience. Cookies are not used to get your personal information. Rather, they help recall what you've already done on the site, so that you can browse more efficiently.

Public Background Checks is dedicated to helping you find people and learn more about them in a safe and responsible manner.
Public Background Checks is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.